RETURNS/WARRANTY
30 DAY MONEY BACK GUARANTEE:
We want you to be completely satisfied with the products you purchase from Air Armor Tech’s webstore at airarmortech.com. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund or exchange. No questions asked. Products must be new, unused condition. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our 30 Day Money Back Guarantee. Also, associated shipping fees are not refundable. NOTE: this guarantee only applies to orders placed on Air Armor Tech’s webstore at airarmortech.com.
AIR ARMOR TECH, LLC RETURN INSTRUCTIONS:
If you bought your product directly from Air Armor Tech at airarmortech.com, and you are not satisfied with your purchase within 30 days of receipt, you can return it following the below procedure. Your card will be credited upon receipt of the returned merchandise. A record of your purchase from Air Armor Tech must be included.
Request an RA (Return Authorization) number and info by contacting Air Armor Tech Customer Support at one of the following numbers:
(817) 487-3837
(817) 915-4375
Package products, along with RA number and info inside the box, write the RA number on the outside of the box, and ship it to:
Attention: Returns
Air Armor Tech, LLC
200 South Oakridge Drive
STE 101-1000
Hudson Oaks, TX 76087
Note: Items must be received by Air Armor Tech within 14 days of issuing the RA.
Limited LIFETIME WARRANTY
Air Armor Tech, LLC LIMITED LIFETIME WARRANTY
We expect our customers to be happy with our products, and the very low rate of returns we receive indicates we’re on the right track. If you need help or don’t understand how a product or component is supposed to work, the first thing we invite you to do is contact us. We’ll be glad to spend the time necessary to solve your problem. You may also find our website helpful which includes “how to” pictures and videos. Please understand the owners and employees of Air Armor Tech share a common goal which is providing very high quality, American made products to fit the needs of our customers. We stand behind this goal and are dedicated to ensuring customer satisfaction.
Air Armor Tech, LLC (Air Armor Tech) limited lifetime warranty is provided at no cost to the original purchaser and covers any defects in workmanship, with the exceptions stated below, for the lifetime of the product.
Duration of warranty coverage:
Lifetime means the market life of the warranted product. As long as the warranted product is in production at Air Armor Tech, LLC, and replacement parts remain available, the product is covered.
Remedy:
Air Armor Tech will repair any broken or defective part covered by this warranty. If repair is not feasible, Air Armor Tech will replace the covered part with a product of comparable composition, function, and price.
What Products are covered:
The Air Armor Tech Limited Lifetime Warranty applies to all Air Armor Tech brand Inflatable Protective Devices (IPDs).
To determine if your product is covered by this warranty, please call to request warranty information through Air Armor Tech at (817) 487-3837, (817) 915-4375, or send an email requesting warranty information to info@airarmortech.com attn.: Warranty/Returns Department.
Specific Provisions and Exclusions:
This warranty does not cover aesthetic changes (changes in the product’s appearance) due to outdoor exposure and normal use. This warranty does not cover products that have been physically altered, damaged, or subjected to negligence. This warranty does not cover the air bladder, which Air Armor Tech warrants against defects in materials and workmanship for a period of five (5) years from the invoice date. This warranty does not cover components of the inflation system which include the following: pressure relief valve, oral inflation valve, and inflation system housing which contains and secures the inflation valves, hardware (such as dividers, handles, wheels, buckles, zippers, or fasteners), which Air Armor Tech warrants against defects in materials and workmanship for a period of one (1) year from the invoice date. This warranty does not cover the rubber inflation system valve which is very easy to replace by the consumer (see rubber valve replacement procedures at: www.airarmortech.com).
To the extent permitted by law:
Air Armor Tech is not liable for indirect, punitive, incidental, consequential, or special damages, regardless of whether a claim for such damages is based on this warranty, and
The remedies outlined in this warranty are the exclusive and sole remedy of the original purchaser, and
This warranty is in lieu of all warranties, express or implied, including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose, and
Air Armor Tech’s liability to the original purchaser for damages shall not exceed the purchase price of the product against which damages are claimed.
Warranty Claim Procedure:
Before filing a warranty claim with Air Armor Tech, please try to contact Air Armor Tech at info@airarortech.com or by phone at (817) 487-3837 or (817) 915-4375. In many cases this will lead to faster resolution than a formal claim. Any warranty claims must be made by the original purchaser within the timeframe of the warranty. Products require a copy of the original purchase receipt from Air Armor Tech.
Warranty claim requests must include the model number and a complete description of the defect. Where possible, images of the defect should be included.
To make a warranty claim, the purchaser must contact Air Armor Tech, Attn: Customer Support, at 200 South Oakridge Drive STE 101-1000 Hudson Oaks, TX 76087 in writing, or by using the Air Armor Tech website Contact Us form (https://airarmortech.com/contact-us/), by email (info@airarmortech.com), or by telephone (817) 487-3837 or (817) 915-4375.
The original purchaser must obtain a Return Authorization (RA) number from Air Armor Tech Customer Support prior to returning any product. The RA number must be included with any returned product. Product(s) returned must be cleaned.
Product(s) returned must be free of personal items. Personal items found in the product or return packaging will not be returned, and may be cause for rejection of the claim.
The original purchaser is responsible for paying freight costs to Air Armor Tech. If Air Armor Tech determines any returned product is not defective within the terms of this warranty, the purchaser agrees to pay Air Armor Tech all handling, return freight and approved repair costs at Air Armor Tech’s prevailing rates.
Jurisdictional Provisions:
This warranty gives you specific legal rights. You may have other rights which vary from state to state and country to country.